Business Texting Etiquette
Every post we have on how a business should behave over text: reply times, opt-outs, what belongs in a message and what does not, and the rules that keep your number in good standing.
Gym Text Message Marketing That Members Can Answer
Gym text message marketing sounds simple until the front desk has to live with it. A member texts about a frozen account, a trial guest asks if they need to bring a lock, a parent wants to change a class, and someone replies STOP because they got a promo they did not expect. The useful question is not whether gyms should text, it is how texting fits the way the club already answers people.
Automotive Text Message Marketing That Fits the Store
Automotive text message marketing sounds like a campaign idea, but at a store counter it is mostly a way to stop losing ordinary questions. A shopper sees a truck online, a service customer wants to know if the vehicle is ready, or someone wants a trade-in answer without waiting on hold. If the only path is a phone call, the conversation often gets delayed, moved to voicemail, or abandoned while staff are helping the person standing in front of them.
Automotive Text Messaging That Staff Can Handle
Automotive text messaging works when it fits the way a dealership or repair shop already answers customers. It fails when it is treated like a campaign tool only, with no plan for who reads the replies, who owns the follow-up, and what happens when a customer texts something urgent after seeing the main phone number on a sign, website, invoice, or service reminder.
Texting Etiquette for Businesses: Dos and Don’ts You Need to Know
Business texting has become a critical tool for customer communication. It’s quick, convenient, and direct. But just because texting is casual doesn’t mean businesses can afford to be sloppy with it. Poor texting etiquette can damage relationships, make your business appear unprofessional, or even drive customers away. So, how do you ensure your business texts hit the right note? Here’s a breakdown of the dos and don’ts of texting etiquette for businesses.
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